Privacy Policy

1. Introduction

Pristine Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pristinecleaningservices.co.uk or use our services.

By accessing or using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (such as name, email address, phone number, and postal address)
• Billing and payment information
• Property details necessary for providing cleaning services
• Service preferences and requirements
• Feedback and correspondence (such as when you contact us with questions or comments)
• Marketing preferences

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device information (such as your IP address, browser type, operating system)
• Usage data (such as pages visited, time spent on pages, links clicked)
• Location information (general location based on IP address)
• Cookies and similar tracking technologies (as described in our Cookie Policy)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about our services, promotions, and events
• Respond to your inquiries and provide customer support
• Customize your experience and deliver content relevant to your interests
• Analyze and understand how our services are used
• Develop new products, services, and features
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations

4. Information Sharing

We may share your personal information in the following circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information to protect the safety, rights, or property of Pristine Cleaning Services, our customers, or others.

We do not sell, rent, or lease your personal information to third parties without your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. For more information about how we use these technologies, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to withdraw consent at any time (where processing is based on consent)
• The right to object to processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 UK and EU Residents

If you are a resident of the United Kingdom or European Union, you have rights under the UK GDPR or EU GDPR. In addition to the rights outlined above, you have the right to lodge a complaint with your local data protection authority if you believe that we have violated applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

8. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: